REGULATIONS OF TRANSPORT BY SINDBAD Sp. z o.o. INTERNATIONAL COACH LINES,
45-144 Opole, ul. Działkowa 4, valid from January, 16.2017
1. General provisions.
1.1. The Regulations have been drawn up pursuant to Art. 4 of the Act as of November 15,
1984 Transport Law (consolidated text Dz. U. [Journal of Laws] 2000 No. 50 Clause
601 with subsequent amendments), The Act of 13 June 2003 on foreigners (Journal of
Laws of 2011 No. 264, item 1573 with subsequent amendments), Regulation (EU) No.
181/2011 of the European Parliament and of the Council of 16 February 2011
concerning the rights of passengers in bus and coach transport and amending
Regulation (EC) No. 2006/2004, Regulation of the Minister of Transport and
Construction of 24.02.2006 on the findings of consignments status and the complaint
procedure (Journal of laws 2006 No. 38, item 266, The Act of 20 June 1997. Road
Traffic Law (Journal of Laws 2012 No. 1137).
1.2. For the purpose of the Regulations, the following terms shall mean as follows:
a) Passenger – a person who enjoys the transport services on the basis of a valid
b) Carrier – a company that transports Passengers by coach in accordance with
authorisations and licences issued by relevant public administration authorities, the
name of the Carrier is given on the ticket.
c) Ticket – a personal document that entitles a person specified in it to transport on an
indicated route and date, and for a specified price.
d) Transport agreement – is an agreement concluded between the Carrier and the
Passenger upon ticket purchase, on the basis of which the Carrier shall transport
the Passenger and his luggage for remuneration (a fee for the ticket) from a
selected city to a target city, specified on the ticket.
e) The timetable is available at ticket sales points, as well as on the Carrier's website.
1.3. Provisions of the Regulations shall be applicable to passenger coach transport rendered
by the Carrier.
1.4. Purchase of a ticket of the Carrier shall be deemed as conclusion of a transport
agreement and acceptance of the provisions hereof.
2.1. The Passenger shall arrive at the stop specified in the timetable at least 15 minutes
before the planned coach departure. Failure to appear at the stop by the Passenger at
the time of planned departure is regarded as a resignation of transport.
2.2. The Passenger shall take his place showed by the crew at least 5 minutes before
the planned departure. The Carrier shall not wait for any Passengers that do not
observe this provision.
2.3. The Passenger shall comply with any and all requirements related to the transport i.e.
hold valid departure and entry documents, and other authorising him for the transport
(ID card, passport, visas). The Passenger shall have a valid ticket for the transport and
a document entitling him to discounts. The Passenger shall be entirely liable for a lack
of the aforementioned documents. The Carrier reserves its right to refuse to transport
any person that has no valid transport ticket and a visa required to cross a border, and
cautions that no coach shall wait for any Passenger who is subject to individual
customs and passport clearance.
2.4. The Passenger shall observe regulations applicable in transport and recommendations
of coach staff.
2.5. The Passenger shall be responsible for damages done to the Carrier (in particular for
damage of coach equipment) and to other Passengers in line with general principles
provided for in the Civil Code.
2.6. The Passenger that deliberately or negligently litters a coach shall provide the Carrier
payments equal to the costs the Carrier would have to bear in order to remedy the
damage completely. If the damage done in the manner specified in the first sentence
results in rendering the coach out of order, the Passenger shall additionally provide the
Carrier with a contractual penalty in the amount of PLN 500 for each day of coach
being out of order.
2.7. If the coach is furnished with seatbelts, the Passenger shall use the seatbelts while
2.8. According to the amendment of The Act, Road Traffic Law, which entered into force
on 15.05.2015, it is not obliged to carry children in safety seats in coaches.
2.9. Children of any age can travel on the basis of valid documents entitling to cross the
border (identity card, passport, visas). Unless the country of destination and transit
countries rules are not otherwise provided, all children under 12 must travel only if
accompanied by an adult. Children between 12 and 18 may travel alone only on the
basis of documents entitling to cross the border (i.e, a temporary ID card, passport,
visas) valid ticket and a form "Handling Advice For Unaccompanied Minor",
completed by a parent or legal guardian of the child. The form should be completed
and signed in the presence of a coach staff and handed over before taking place in a
coach. When travelling to Italy, Greece, Ukraine and Bulgaria, the minimum age for a
child travelling without an adult is 16.
2.10 The Carrier is not responsible for minors travelling without legal guardian at the time
when they are outside the coach.
2.11 The Passenger is covered by personal accident insurance of the Carrier. The insurance
covers only situation that may occur while the Passenger remains in the coach. Any other
incidents resulting in damages to the Passenger outside of the coach are not covered by
3.1. The Carrier reserves its right to refuse transport and withhold a ticket of a person who
obtains the ticked by violating any law or who, by his own fault, cannot demonstrate
that he is the person whose personal data is shown on the ticket.
3.2. Acting as stipulated in Art. 135 Clause 1 and 2 of the act as of June 13, 2003 on
foreigners (Dz. U. [Journal of Laws] 2003 No. 128 Clause 1175), the Carrier shall be
entitled to demand a Passenger – foreigner to show a valid document (ID card,
passport and visa) before transport commencement. If no such documents are
demonstrated, the Carrier may refuse to admit that Passenger on board.
3.3. The Carrier shall be entitled no to enable the Passenger to take a seat in the coach or
refuse to continue his transport if the Passenger:
a) does not observe provisions hereof.
b) is under the influence of alcohol or intoxicants (e.g. drugs),
c) is in a state or behaves in a manner that could adversely affect the safety or travel
comfort of other passengers.
Legal consequences of the aforementioned events shall be borne by the Passenger.
3.4. It is not permitted to drink alcohol, use any intoxicants or smoke in coaches.
3.5. Coaches are not adapted for animal transport and it is not permitted to transport
animals. In exceptional cases, upon written request of the Passenger, the Carrier may
agree to transport a small animal (dog, cat, ferret up to 4 kg!). Permission to transport
the animal is issued in writing.
3.5.1 Transported animal must have a passport, implanted microchip and veterinary
examination required to enter a country which is a destination country.
3.5.2 There is a charge of 50% of the ticket on a given route when transporting an animal,
while the redemption of fully paid ticket by the passenger. In the event that a passenger
is entitled to discounts on the purchase of another ticket provided for in the Regulations
of Transport, it is necessary to buy a fully paid ticket for the animal. There is no
possibility to combine the discounts.
3.5.3 Transported animal must be properly secured when travelling by leash and muzzle, it
ought to be placed in a suitable cage, coop or bag placed on the seat next to the animal
owner. Transport of an animal must be done in a manner not disruptive to other
3.5.4 The provisions of these Regulations relating to animals transport do not apply to
travel to the UK.
3.6. The Carrier shall make every effort to transport the Passenger and his luggage in
appropriate time, according to the timetable, but cannot guarantee the same in
circumstances beyond his control.
3.7. The Carrier shall not be liable for delays and further effects resulting from
administrative factors (e.g. customs controls, police controls, controls of Road
Transport Inspection) or other factors beyond control of the Carrier (e.g. technical
problems, weather, difficulties in road traffic or on border crossings).
3.8. The Carrier shall not be liable for cancelling transport by reasons beyond his control
(e.g. border closure by reasons of defence or state safety or in case of natural disasters)
or resultant further unspecified effects.
3.9 The Carrier is not responsible for the arrival of the coach earlier than it is specified in
the schedule and the resulting negative consequences for the passenger.
3.10 The Passenger shall be entitled to reimbursement of the equivalent of unused ticked if
transport is not provided by fault of the Carrier.
3.11 The Carrier reserves its right to implement a substitute bus transportation - other than
the Carrier, and the coach will be labeled with the name of the Carrier placed behind the
windscreen of the vehicle. In addition, the Carrier reserves its right to introduce the vehicle
change during the transport for logistical reasons or for the safety of travelers.
4.1. A ticket can be purchased at the agency network of the Carrier or on the Internet. An
electronic ticket is printed by the passenger directly from the website.
4.1.1 The Carrier is offering for sale the following kinds of tickets:
a) single ticket
b) return ticket
c) OPEN ticket (no specific date of return, ticket available only at the highest price
4.1.2 A ticket is a personal document and cannot be transferred to another person.
4.1.3 The ticket is not a VAT invoice. The client can automatically obtain VAT invoice for
the purchased ticket at the time of ticket purchase, by selecting the appropriate option
in the sales system, or on request, but no later than the fifteenth day of the month
following the month in which the ticket was purchased. VAT invoice certifying the
ticket sale is issued by the Carrier.
4.2. A return or “OPEN” ticket is valid for 12 months starting from the date of departure
declared when buying a ticket. The single ticket is valid until the day of departure
declared when buying a ticket or the day of departure if you change your travel date.
Change of departure date can be made not later than 12 months from the date declared
at the time of ticket purchase. Departure date changes can be made no later than 24
hours before the date written in the ticket or the date entered in a computer reservation
system for bookings made by telephone. It is not possible to extend the validity of the
4.3. A ticket is sold without specifying seat numbers.
4.4. The passenger has the possibility to purchase additional seat for himself by paying
a fee of 50% of the ticket while buying a fully paid ticket on a given route in the same
4.5. Ticket price is specified in accordance with the applicable pricelist. Tickets purchased
in Poland are paid in PLN, whereas tickets purchased abroad – in the currency of the
country of purchase.
4.6. A date of return of an “OPEN" ticket (without a specified date of return) shall be
determined by the Passenger not later than 7 days before the planned departure. The
Carrier shall make booking according to the sequence of submitted notifications The
Carrier reserves its right to refuse to book on a date selected by the Passenger if no
places are available at that term.
4.7 Up to 24 hours before the travel start, the passenger has the opportunity to change free
the route, departure date, return date, un-booking OPEN ticket, re-booking OPEN
ticket, within the limits of current offer of the Carrier. If the route change results in the
price change higher than the original price of the ticket, the guide will only charge and
collect the fee resulting from the fare difference. The fee will not be charged if the
price change does not exceed the amount of 20PLN / 5Euro / 5GBP / 5CHF / 40DKK /
40NOK or 40SEK.
4.7.1 The change in the ticket, mentioned in point 4.7, made by the customer in less than 24
hours before the travel start, is treated as a resignation of the ticket, according to point
4.8 sub. d
4.7.2 Changes in the tickets purchased at a promotional fare: SINDBAD-INTERBUS can be
made only within the limits of SINDBAD-INTERBUS fare.
4.8 If the Passenger cancels the travel, he shall be entitled to refund appropriate to the
unused transport service after deducting the part of due (compensation).
Depending on the date of resignation, the Carrier shall be entitled to deduct the
a) above 14 days before the departure – 10% of ticket value,
b) from 14 days to 48 hours before the departure – 25% of ticket value,
c) from 48 to 24 hours before the departure – 50% of ticket value.
d) less than 24 hours before departure - 90% of ticket value
The amounts due for an unused ticket shall be reimbursed by the agency in which the
ticket has been purchased. A ticket purchased via a guide in a coach shall be
reimbursed by the Carrier. The return of the ticket purchased over the Internet is made
on the website, on which the ticket was purchased.
4.9 The Carrier is entitled to deduct 95% of the ticket value if the Passenger fails to report to
the coach departure and in the situations described in points: 2.3, 3.2, 3.3 of the
4.10 In case of no-return relationship in the return ticket, the Passenger is entitled to 20%
refund of the ticket.
4.11 When returning an electronic ticket, transfer will be made to the account from which
payments has been made.
4.12 All operations done on tickets (return, the changes, booking the ticket) should be made
through the website where the ticket was purchased.
4.13 The Carrier can provide the following discounts when ticket purchasing:
a) 50% for a child below 12 (the date of birth shall be decisive) if purchased together
with a full ticket in the same fare (no discounts) for a child guardian
b) 10% for a second and subsequent child under 12 travelling under the care of one
c) 10% for youth under 26 (day of birth is decisive),
d) 15% for SINDBAD CLUB Loyalty Card holders
e) 10% for SINDBAD CLUB Company Loyalty Card holders
f) 10% for persons above 60 (day of birth shall be decisive)
g) 10% for a group of at least 10 persons travelling back and forth on the same date
and on the same route.
h) 50% for other (additional) seat for Passenger while purchasing a full ticket in the
same fare (no discounts) on a particular route.
i) and other, if specified in the valid timetable.
j) The Carrier reserves the right to introduce limited amount of “promotional” fare
tickets sale, from which the amount of granted discounts may be limited. If you
change the date of departure, return or book OPEN ticket in the
period when there are no places available at promotional fare, there will be a
surcharge to the ticket price currently existing on the selected route.
4.13.1 Information about currently available discounts is included in every timetable,
separately for each line.
4.14 Any discounts shall be granted upon demonstration of a relevant document when
purchasing a ticket and during a ticket control in the coach. In case of lack of
documents that entitle to a discount during a transport, coach personnel shall be
obliged and entitled to collect an extra charge up to the regular price of the ticket
(excluding SINDBAD-INTERBUS offer, see point 4.7.2 of the Regulations)
4.15 Any discount shall be granted upon showing relevant document when purchasing
ticket and during ticket control in the coach If the ticket is stolen, lost or destroyed, the
Carrier shall not provide any copies.
4.16 If, according to the offer, passenger is entitled to two or more discounts, one should
apply the largest available discount. It is not possible to combine (add up) the discounts.
4.17 In case of theft, loss or destruction of the ticket, the Carrier shall not provide any
4.18 Ticket costs are not reimbursed if:
a) the ticket validity has expired,
b) the ticket is damaged so that it cannot be identified,
c) the Passenger does not have the original ticket.
5.1 Each piece of Passenger’s luggage transported in a luggage compartment shall be
described by a first name, surname, the address and the phone number of the
Passenger. The Passenger shall be responsible for identification of luggage as
stipulated in the previous sentence. Luggage shall be received by the Passenger upon
arrival at the target destination. The luggage is registered by coach staff by sticking
stamps, putting the luggage into the luggage hold and by writing the number of pieces
of luggage onto the ticket.
5.2 The Passenger is entitled to transport 2 pieces of primary luggage (suitcase, travel
bag, backpack) of total weight not exceeding 30 kg, except for the connections
to/from Italy, Czech Republic, Austria, Slovenia, Greece, where the Passenger is
entitled to transport one piece of baggage with its total weight not exceeding 25kg. In
addition to the primary luggage, one has the right to carry 1 piece of hand luggage
weighing up to 5kg.
5.3 Hand luggage ought to have dimensions that enable it to place it under a seat or on a
rack directly over the seat. Hand luggage cannot limit freedom of transport to other
5.4 Total dimensions of each of the primary luggage shall not exceed 165cm (width +
height + depth). The maximum weight of a single luggage must not exceed 30kg
(according to the Minister of Labour and Social Policy of 14 March 2000 on
occupational safety and health at work of hand transport).
5.5 The customer himself is obliged to load, carry and unload the luggage exceeding the
allowable dimensions or weight.
5.6 Luggage exceeding the aforementioned limit can be transported with the crew’s
consent only if there is enough space in the luggage compartment. For each additional
luggage (1 piece, up to 25kg) or for exceeding permissible weight/dimension of the
primary luggage, the Carrier shall charge a fee, depending on the country of departure
10 EUR/10 GBP/10 CHF/80 DKK/80 NOK/80 SEK or 40 PLN. Such luggage is
registered by coach staff and the Passenger receives confirmation of the fee by
sticking a label to the ticket with the word ‘surcharge’. The Carrier reserves its right
to refuse to transport excess luggage because of limited space of luggage
5.7 The Carrier shall be entitled to refuse to transport luggage if it does not comply with
the requirements specified in the present Regulations.
5.8 It is not permitted to transport objects not permitted pursuant to separate regulations.
The Carrier shall refuse to take hazardous luggage or luggage that smells badly.
Luggage that cannot be attributed to a particular person (none of the passengers
decides that he/she is the owner) will be removed from the vehicle by the crew.
5.9 A passenger may declare the value of luggage, which should not exceed its actual
value. The Carrier may verify the compliance of the declared value with the real
value, and if the objections are noted, the Carrier puts them down on the back of the
5.10 The responsibility of the Carrier for luggage transported in luggage
compartments shall be limited to the declared value of the luggage, and in case of
absence of such declaration, it is limited to the normal value of goods.
5.11 The Carrier shall not be responsible for personal objects and hand luggage
outside of the luggage compartment, and being under direct supervision of
a passenger, unless the damage was his fault.
5.12 The Carrier shall not be responsible for any losses or damages to transported
cash, jewellery, securities, electronics or objects of scientific, artistic or collective
value, unless these things were taken for safekeeping or the damage resulted from the
deliberate misconduct or gross negligence of the Carrier. In the case of transporting
things that have higher financial value, the Carrier recommends buying individual
5.13 Any objects left in the coach by a memory lapse or otherwise are not subject to
protection and responsibility of the Carrier. These objects are kept by the Carrier for
a period of 30 days.
5.14 If the passenger notices the absence or damage to his luggage upon leaving the
coach, he is obliged to inform the coach staff about this occurrence and he may
receive a written confirmation of this fact in a special protocol or on the ticket. The
passenger is obliged to attach such confirmation to any written complaint, which he is
entitled to lodge according to point 6.
5.15 Because of the travel time and the specificity of luggage transport by coaches,
it is not recommended to take in main luggage: fragile and perishable objects,
computers, cameras, and other electronic devices, as well as money, jewellery, gold
and silver, bills (of exchange), securities, business documents, passports and other
documents, liquids and medications that are to be stored at low temperatures.
5.16 For the transport of winter equipment (skis, snowboards) the Carrier charges a
single fee of 100 PLN. The equipment should be properly packed in a carrying case or
5.17 Information on exceptions concerning transported luggage is included in the
timetable of the line.
6.1 Any complaints resulting from the execution of a transport agreement are to be sent in
writing (by registered letter) to the Carrier’s address within three months from the
occurrence of circumstances being the subject of the complaint. The complaint must be
signed by authorized person. The person authorised to lodge a complaint is the Passenger
or his legal guardian, legal successor or proxy. Complaints submitted by third parties shall
not be considered. Upon lodging the complaint, the circumstances, reservations, damages
and claims shall be specified. The complaint shall be accompanied with the ticket or its
photocopy, and in case of a luggage complaint, a written confirmation of luggage damage
or loss. The Carrier shall consider complaint in 30 days from the date of delivery to the
Carrier’s address. In justified cases, this period may be extended to three months,
provided that the Carrier gives Passenger the reasons for extending the period for
considering the complaint. This notification ought to occur within 30 days from the date
of receiving the complaint by the Carrier.
If the complaint does not correspond to the conditions specified above, the Carrier summons
the customer to complete formal deficiencies within 14 days from the date of receiving the
summons. Failure to comply with this requirement in due time will leave the complaint
without consideration. If the complaint is completed within 14 days, the date of lodging the
complaint shall be the date of receiving the completion.
6.2 Conditions of lodging complaints and the detailed procedure of complaint
consideration shall be regulated by executive regulations of the Act - Transport Law.
7 Final provisions.
7.1 In matters not regulated herein, the provisions included in Section 1.1 and the Act of
23 April 1964 of the Civil Code (Journal of Laws from 1964 No. 16, item 93, with
7.2 The provisions of these Regulations enter into force upon promulgation.