FAQ

Here you will find themost important information about our international coach tickets, luggage, the trip on Sindbad coaches etc. 

 

General terms
How long is open ticket valid for?

Open ticket is valid for 12 months from the date of departure.

What is the luggage limit?

The price of ticket includes transport of 1 or 2 pieces of luggage with a total limit not exceeding 30 kg (however, the weight of one piece of luggage cannot exceed 25 kg) and 5 kg hand luggage.

Is it possible to send a package or just single luggage?

No. Sindbad company is not a courier company and we do not transport single packages, we are not responsible for any packages that are handed to our drivers or pilots in order to transport. 

What standard do you offer to the Passengers?

The coaches are equipped with disposable chairs, toilet, air conditioning, audio-video system, hot and cold drinks bar as well as free internet access in Poland. Most of our vehicles are also equipped with 230V sockets with USB input.

Is there always a pilot on board?

Pilot is present on every coach on international lines.

What documents are required during the travel to EU countries?

Identity card or passport is required.

Is it possible to travel to countries that are not part of the EU only with the identity card?

Binding information concerning this topic is given in the Department of Passports in every town or in the Embassy of a particular country.

Is it possible to travel abroad only with school ID or birth certificate?

No. School ID or birth certificate are not the documents that allow Passenger to travel abroad.

Is it possible to book the specific seat on the coach?

Specific numbers of seats are not apportioned on coach. Pilot gives seats for the Passengers.

Is it possible to end the travel “en route”?

No. Entering and exiting the coach is allowed in definite places according to the timetable, based on the actual line permission.

Can I travel with my dog?

It is forbidden to travel with a dog. In exceptional situations, it is possible to carry a small animal, however it requires a written consent of the carrier. The carrier can agree to transport a small animal (dog, cat, ferret – up to 4 kg!). Transported animal must have a passport, implanted microchip and all the veterinary examination that are required by the country Passenger is travelling to. The discount applicable for animal tickets is of 25 % off the regular price.  This does not concern travel to Great Britain and Italy, where animal transport is strictly prohibited.

Do I have an insurance during the travel?

The Passenger is covered by personal accident insurance of the Carrier (NNW). The insurance covers only situation that may occur while the Passenger remains in the coach. Any other incidents resulting in damages to the Passenger outside the coach are not covered by this insurance. 

Can I buy for myself a second place on the coach?

Yes. The passenger has the possibility to buy for himself a second place, the discount is 25% of the ticket price.

Can I buy a ticket in PLN abroad?

When purchasing ticket at the Travel Agency, Passenger pays for the ticket in the currency applicable in a given country (Germany - EUR, England - GBP, etc.). If you buy the ticket through our website www.sindbad.pl, paying by card or by bank transfer, Passenger can pay in PLN. 

Will I have to change coaches during the travel?

During the journey, due to logistical reasons or Passengers’ security, a coach change can take place. Information about possible coach changes is given during the day of departure.

When can I change my departure date?

The departure date can be changed at the latest 24 hours before the scheduled trip. The change is not possible during the day of departure.

Can I take a bike by coach?

Unfortunately, there is no such possibility. Sindbad company does not carry bikes on board of the coach or in luggage compartments.

Can I charge my phone or laptop on the coach?

Most of our coaches are already equipped with 230V sockets. We make every effort to equip all coaches with the sockets for our passengers in the near future.

Is there internet access in coaches?

Yes, our passengers can use free wireless internet service in Poland.

What is the difference between SINDBAD-EUROBUS tickets and SINDBAD-INTERBUS tickets?

There are 3 different ticket fares available in our offer.

 

SINDBAD-EUROBUS is the basic fare, which can be used for all discounts available to passengers, i.e.:
- 10% for people over the age of 60 (birth date is decisive)
- 10% for young people up to 26
- 10% for a group of at least 10 people going back and forth at the same time
- 10% for Sindbad Business Club Card holders
- 15% for Sindbad Club Loyalty Card holders or Sindbad VIP Club Card holders
- 25% for extra space (next door)
- 50% for a child up to the age of 12 (birth date is decisive) possible while purchasing a fully-paid ticket for another person
- 10% for a second child up to 12

 

SINDBAD-EUROBUS-PROMOTION is a promotional fare, available on most connections, however in a limited capacity. Promotional fare may not be available during periods of increased traffic, weekends, holidays, winter holidays and vacations, this fare can also be excluded when purchasing ticket on the day of departure, as well as on the day before departure. Only the following discounts can be applied to the Sindbad-Eurobus-Promotion:
- 15% for Sindbad Club Loyalty Card holders
- 15% for Golden Loyalty Card Sindbad VIP Club holders
- 10% for Sindbad Business Club Card holders

 

SINDBAD-INTERBUS – super promotion, it's a promotional fare, thanks to which you can get the lowest possible price of a Sindbad-Eurobus coach ticket. There is no possibility of granting any additional discounts at this fare (e.g. due to holding Loyalty Cards or due to age privileges). Tickets at this fare are available for sale on selected week days depending on the direction. The SINDBAD-INTERBUS fare may not be available during periods of increased traffic, weekends, holidays, winter holidays and vacations, and it is also excluded when purchasing a ticket on the day of departure, and often also on the day before departure.

 


When deciding to buy our tickets a few days in advance, most tickets can be purchased at lower promotional prices, which are usually not available before departure.

 


Regardless of the fare, the transport is done by the same coach and of the same high standard.

What discounts are available for passengers traveling by Sindbad-Eurobus coaches?

In our offer the following discounts are available:



1. SINDBAD-EUROBUS fare

- 10% for people over the age of 60 (birth date is decisive)
- 10% for young people up to the age of 26
- 10% for a group of at least 10 people going back and forth at the same time
- 10% for Sindbad Business Club Card holders
- 15% for Sindbad Club Loyalty Card holders or Sindbad VIP Club Card holders
- 25% for extra space (next door)
- 50% for a child up to 12 (birth date is decisive) possible while purchasing a fully-paid ticket for another person
- 10% for a second child up to 12

 

2. SINDBAD-EUROBUS-PROMOTION fare


- 15% for Sindbad Club Loyalty Card holders
- 15% for Golden Loyalty Card Sindbad VIP Club holders
- 10% for Sindbad Business Club Card holders

 

3. SINDBAD-INTERBUS fare

- There is no possibility of applying any discounts at this fare.

Do I have to give a specific return date when buying a return ticket?

No. There are available OPEN tickets in our offer (open, with a specified departure date but no return date). OPEN tickets are only available in the SINDBAD-EUROBUS basic fare, however the cost of the return way is included in the price of the ticket.

Will I pay less than two separate ticket when buying return ticket?

Yes. We offer return tickets, the cost of which is usually less than the sum of two one-way tickets. Return tickets are available to purchase at all price fares.

How to buy an additional ticket for adjacent seat online?

To book an empty seat next to yours through our website www.sindbad.pl you need to purchase both tickets within one transaction and enter the number of passengers: 2, then select the highest fare class Sindbad - Eurobus. In the following step you need to fill out all mandatory fields. While booking the second ticket please choose from the list of available discounts the following option: 'ADDITIONAL SEAT - 25%'. In case you wish to reserve an extra place next to yours upon completion of the transaction, please contact our helpdesk by phone on: +48 443 44 44/801 22 33 44.
Children's transport
Does a child needs a seat during the travel?

According to the amendment of The Act, Road Traffic Law, which entered into force on 15.05.2015, it is not obliged to carry children in safety seats in coaches.

Can children under 12 years of age travel alone?

Children under 12 cannot travel independently on Sindbad coaches.

Can children above 12 years of age travel alone?

Yes. Children above 12 may travel alone (except Italy, Greece, Ukraine, Bulgaria and The United Kingdom ). Guardians accompanying children at the place of departure are required to sign: “Handling Advice for Unaccompanied Minor”, which is available at the coach pilot. For unaccompanied minors (above 16)  travelling to the UK, it is required to provide additional information, such as: photocopies of parents passports, personal data of an adult with whom the child is travelling to the UK, personal data of an adult in the UK to which the child is travelling, the reason for travel, as well as UK address with postcode. 

Complaints
Where to intervene in case of incorrectly issued ticket?

Passenger reports problems with the ticket at the Travel Agency, where the ticket was purchased (in case of purchase through the Internet, please call the helpline).

What to do if your luggage is lost?

Losing luggage happens very rarely, however, it is good to know what to do in such situations. Any complaint concerning lost luggage should be reported to the coach pilot. In case of lost baggage, please contact us at the phone number +48 77 545 98 45.

Where can I report opinions and observations?

All opinions and observations can be reported:
- In writing - by registered letter to the following address: Sinbad Sp. z o.o. ul. Działkowa 4, 45- 144 Opole.
- By phone: +48 77 549 48 45, Fax.: +48 77 549 48 40,
- Email: reklamacje@sindbad.pl

Where can I report complaints?

Any complaints resulting from the execution of a transport agreement are to be sent in writing (by registered letter) to the Carrier’s address or via e-mail reklamacje@sindbad.pl within three months from the occurrence of circumstances being the subject of the complaint. The person authorised to lodge a complaint is the Passenger or his legal guardian, legal successor or proxy. Complaints submitted by third parties shall not be considered. The complaint shall be accompanied with the ticket or its photocopy, andin case of a luggage complaint, a written confirmation of his luggage damage or loss.

 

The Carrier shall consider complaints in one month from the date of delivery to the aforementioned address. In justified cases, this period may be extended to three months, provided that the Carrier gives Passenger the reasons for extending the period for considering the complaint. This notification must occur within 30 days from the date of receiving the complaint by the Carrier.