45-144 Opole, ul. Działkowa 4

valid from 2nd of November, 2017


        1. General provisions.

1.1      The Regulations have been drawn up pursuant to Art. 4 of the Act as of November 15, 1984 Transport Law (consolidated text Dz. U. [Journal of Laws] 2000 No. 50 Clause 601 with subsequent amendments), The Act of 13 June 2003 on foreigners (Journal of Laws of 2011 No. 264, item 1573 with subsequent amendments), Regulation (EU) No. 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No. 2006/2004, Regulation of the Minister of Transport and Construction of 24.02.2006 on the findings of consignments status and the complaint procedure (Journal of laws 2006 No. 38, item 266, The Act of 20 June 1997. Road Traffic Law (Journal of Laws 2012 No. 1137).

1.2      For the purpose of the Regulations, the following terms shall mean as follows:

a) Passenger – a person who uses transport services on the basis of a valid ticket.

b) Carrier – a company that transports Passengers by coach in accordance with authorisations and licences issued by relevant public administration authorities, the name of the Carrier is given on the ticket.

c) Ticket – a personal document that entitles a person specified in it to transport on an indicated route and date, and for a specified price, which is valid along with a document confirming the identity of the Passenger, i.e. identity card or passport

d) Transport agreement – is an agreement concluded between the Carrier and the Passenger upon ticket purchase, on the basis of which the Carrier shall transport the Passenger and his luggage for remuneration (a fee for the ticket) from a selected city to a target city, specified on the ticket.

e)Timetable – a schedule of coach movement on a route specifying hours of departure from stops (in local time), hours of arrival and names of stops. The timetable is available at ticket sales points, as well as on the Carrier's website.

f) Hand luggage - luggage weighing up to 5 kg, which the Passenger can take with him to the Passenger cabin, under the direct care of the Passenger.

g) Primary luggage - Free luggage that the Passenger passes to the luggage compartment.

h) Extra baggage – extra charged luggage that the Passenger passes to the luggage compartment.

1.3      Provisions of the Regulations shall be applicable to Passenger coach transport rendered by the Carrier.

1.4      Purchase of a ticket of the Carrier shall be deemed as conclusion of transport agreement and acceptance of the provisions hereof.


        2. Passenger.

2.1      The Passenger shall arrive at the stop specified in the timetable at least 15 minutes before the planned coach departure. Failure toappear at the stop by the Passenger at the time of planned departure is regarded as a resignation of transport.

2.2      The Passenger shall take his place showed by the crew at least 5 minutes before the planned departure. The Carrier shall not wait for any Passengers that do not observe this provision. The above applies both to the initial bus stop and intermediate stops on the route as well as stopover at the place of transfer to another coach.

2.3      The Passenger shall comply with all requirements related to the transport i.e. hold the ticket and valid entry documents, and other documents authorising him for the transport and for crossing the border, including ID card or passport as well as necessary visas. The Passenger shall have a valid ticket for the transport and a document entitling him to discounts. The Passenger shall be entirely liable for a lack of the aforementioned documents. The Carrier reserves its right to refuse to transport any person that has no valid transport ticket and a visa required to cross a border, and cautions that no coach shall wait for any Passenger who is subject to individual customs and passport clearance. Any consequences resulting from the refusal of the Passenger’s transport or the Passenger's retention by the authorized services shall be borne by the Passenger.

2.4      The Passenger shall observe regulations applicable in transport and recommendations of coach staff.

2.5      The Passenger shall be responsible for damages done to the Carrier (in particular for damage of coach equipment) and to other Passengers in line with general principles provided for in the Civil Code.

2.6      The Passenger that deliberately or negligently litters a coach shall provide the Carrier payments equal to the costs the Carrier would have to bear in order to remedy the damage completely. If the damage done in the manner specified in the first sentence results in rendering the coach out of order, the Passenger shall additionally provide the Carrier with a contractual penalty in the amount of PLN 500 for each day of coach being out of order.

2.7      If the coach is furnished with seatbelts, the Passenger shall use the seatbelts while travelling.

2.8      According to the amendment of The Act, Road Traffic Law, which entered into force on 15.05.2015, it is not obliged to carry children in safety seats in coaches.

2.9      Childrenof any age can travel on the basis of valid documents entitling to cross the border (identity card, passport, visas).Unless thecountry of destination and transit countries rules are not otherwise provided, all children under 12 must travel only if accompanied by an adult. Children between 12 and 18 may travel alone only on the basis of documents entitling to cross the border (i.e, a temporary ID card, passport, visas) valid ticket and a form "Handling Advice For Unaccompanied Minor", completed by a parent or legal guardian of the child. The form should be completed and signed in the presence of a coach staff and handed over before taking place in the coach. When travelling to/from Great Britain, Italy, Greece, Ukraine and Bulgaria, the minimum age for a child travelling without an adult is 16.

2.10    In case of children up to 4 years of age, the Carrier allows you to transport the folding child stroller (umbrella type) free of charge.  

2.11    The Carrieris not responsible for minors travelling without legal guardian at the time when they are outside the coach.

2.12    The Passenger is covered by personal accident insurance of the Carrier. The insurance      covers only situation that may occur while the Passenger remains in the coach. Any other incidents resulting in damages to the Passenger outside of the coach are not covered by the insurance.


3.         Carrier.

3.1      The Carrier reserves its right to refuse transport and withhold a ticket of a person who obtains the ticked by violating any law or who, by his own fault, cannot demonstrate that he is the person whose personal data is shown on the ticket.

3.2      Acting as stipulated in Art. 135 Clause 1 and 2 of the act as of June 13, 2003 on foreigners (Dz. U. [Journal of Laws] 2003 No. 128 Clause 1175), the Carrier shall be entitled to demand a Passenger – foreigner to show a valid document (ID card, passport and visa) before transport commencement. If no such documents are demonstrated, the Carrier may refuse to admit that Passenger on board.

3.3      The Carrier shall be entitled no to enable the Passenger to take a seat in the coach or refuse to continue his transport if the Passenger:

a)         does not observe provisions hereof.

b)        is under the influence of alcohol or intoxicants (e.g. drugs),

c)         is in a stateor behaves in a manner that could adversely affect the safety or travel comfort of other Passengers.

                    Legal consequences of the aforementioned events shall be borne by the Passenger.

3.4      It is not permitted to drink alcohol, use any intoxicants or smoke cigarettes and
e-cigarettes in coaches.

3.5      Coaches are not adapted for animal transport and it is not permitted to transport animals. In exceptional cases,upon written request of the Passenger, the Carrier may agree to transport a small animal (dog, cat, ferret up to 4 kg!). Permission totransport the animal is issued in writing.

                3.5.1  Transported animal must have passport, implanted microchip and veterinary

                          examinationrequired to enter transit countries and a country which is destination  


                3.5.2  There is a fee of 75% of the ticket value on a given route which is charged when 

                           transporting an animal. 


                3.5.3   Transportedanimal must be properly secured when travelling by leash and muzzle, it

                            ought to be placed in a suitable cage, coop or bag placed on the seat next to the animal  

                            owner. Transport of an animal must be done in a manner not disruptive to other

                            travelling Passengers.

                3.5.4   The provisions of these Regulations relating to animals transport do not apply to

                            travelto the UK.

3.6      The Carrier shall make every effort to transport the Passenger and his luggage in appropriate time, according to the timetable, but cannot guarantee the same in circumstances beyond his control.

3.7      The Carrier shall not be liable for delays and further effects resulting from administrative factors (e.g. customs controls, police controls, controls of Road Transport Inspection) or other factors beyond control of the Carrier (e.g. technical problems, weather, difficulties in road traffic or on border crossings).

3.8      The Carrier shall not be liable for cancelling transport by reasons beyond his control (e.g. border closure by reasons of defence or state safety or in case of natural disasters) or resultant further unspecified effects.

         3.9     The Carrier is not responsiblefor the arrival of the coach earlier than it is specified in

          the schedule andthe resulting negative consequences for the Passenger.

3.10      The Passenger shall be entitled to reimbursement of the equivalent of unused ticked if   

the transport is not provided by fault of the Carrier.

3.11      The Carrier reserves its rightto implement a substitute coach transportation - other than     the Carrier’s, and the coach will be labeled with the name of the Carrier placed behind the windscreen of the vehicle. In addition, the Carrier reserves its right to introduce the vehicle change during the transport for logistical reasons or for the safety of travelers.

3.12         The route may differ from that shown in the timetable for logistical reasons.


4.         Tickets.

4.1      A ticketcan bepurchased at the agency network of the Carrier or on the Internet. An electronic ticket is printed by the Passenger directly from the website.

           4.1.1  The Carrieris offering for sale the following kinds of tickets:

                    a) single ticket

                    b) return ticket

                            c) OPEN ticket (no specific date of return -booking fee for the return date included in the
                                 price, ticket available only at the highest price fare).

           4.1.2  A ticket is a personal document and it cannot be transferred to another person.

         4.1.3  The ticket is not a VAT invoice. The carrier issues VAT invoices in connection with tickets  sales in accordance with the applicable regulations. In case of a non-VAT taxable ticket buyer, the invoice is issued only at the request of the purchaser. When purchasing a ticket from the website, the Passenger may automatically request the VAT invoice at the time of the ticket purchase, marking corresponding option in the sales system or making such a request through the sales system - no later than the 15th day of the month following the month in which the ticket was purchased. In case of exceeding this date, the invoice request may be submitted to the Carrier by post or by electronic mail - within 3 months from the end of the month in which the transport service was performed or all or part of the payment was received. Invoices, duplicate invoices and amending invoices are issued and delivered electronically or in paper form. Acceptance of the provisions of these Regulations, which takes place through the purchase of a ticket, means acceptance of electronic invoices use (duplicates of electronic invoices, electronic amending invoices). The Carrier reserves the right to suspend the use of electronic invoices in case of force majeure or other conditions preventing or restricting the use of electronic invoice. In the event of issuing amending invoice, including in particular, the case of a refund, the Passenger is immediately obliged to confirm receiving of amending invoice by sending a signed copy of this invoice to the Carrier.

4.2      A return or “OPEN” ticket is valid for 12 months starting from the date of departure declared when buying a ticket, without the possibility of extending its validity. The single ticket is valid until the day of departure declared when buying a ticket or the day of departure if you change your travel date. Change of departure date can be made not later than 12 months from the date declared at the time of ticket purchase. Departure date changes can be made ​​no later than 24 hours before the date written in the ticket or the date entered in a computer reservation system for bookings made ​​by telephone. It is not possible to extend the validity of the ticket and to use the departure and return alternately.

4.3      A ticket is sold without specifying seat number.

4.4      The passengerhas the possibility to purchase additional seat for himself according to present tariff.

4.5      Ticket price is specified in accordance with the applicable pricelist.

4.6      Due to the limited number of seats, it is recommended that the return date for the "OPEN" ticket is determined by the Passenger no later than 7 days before the planned departure. The Carrier shall make booking according to the sequence of submitted notifications The Carrier reserves its right to refuse to book on a date selected by the Passenger if no places are available at that term

4.7      Up to 24 hours before the travel, the passenger has the opportunity to change free               the route, departure date, return date, un-booking OPEN ticket, re-booking OPEN               ticket, within the limits of current offer of the Carrier. If the route change results in                the price change higher than the original price of the ticket, the guide will only               charge and collect the fee resulting from the fare difference. The fee will not be               charged if the price change does not exceed the amount of 20PLN / 5Euro / 5GBP / 5CHF / 40DKK / 40NOK or 40SEK.

4.7.1              The change in the ticket, mentioned in point 4.7, made by the Passenger in less than 24 hours before the travel start, is treated as a resignation of the ticket, according to point4,8, subsect. d

4.7.2              Changes to tickets purchased at a promotional fare: SINDBAD-INTERBUS can only be made within the limits of SINDBAD-INTERBUS fare.

4.8          If the Passenger cancels the travel, he shall be entitled torefund appropriate to the    unused transport service after deducting the part of due (compensation). Depending on the date of resignation,the Carrier shall be entitled to deduct the following amounts:

a)        above 14 days before the departure – 10% of ticket value,

b)        from 14 days to 48 hours before the departure – 25% of ticket value,

c)         from 48 to 24 hours before the departure – 50% of ticket value.

d)        less than 24 hoursbefore departure - 90% of ticket value

The amounts due for an unused ticket shall be reimbursed by the agency in which the ticket has been purchased. A ticket purchased via a guide in a coach shall be reimbursed by the Carrier. The return of the ticket purchasedover the Internet is made on the website, on which the ticket was purchased.

4.9          The Carrieris entitled to deduct 95% of the ticket value if the Passenger fails to report to the coach departure and in the situations described in points: 2.1, 2.2, 2.3, 3.2, 3.3 of the Regulations.

4.10        In case of non-use of the return relation in the return ticket, the Passenger is entitled to refund:a) up to 24 hours before returning 20% of ticket value b) less than 24 hours 10% of ticket value.

4.11        When returningan electronic ticket, transfer will be made to the account from which payments has been made.

4.12        All operationsdone on tickets (return, the changes, booking the ticket) should be made through the website where the ticket was purchased.

4.13        The Carrier can provide the discounts at the ticket purchase. Information about currently available discounts is included, separately for each line, in timetables available in sales system, ticket sale points or on the Carrier’s website.

4.14        The Carrier reserves the right to introduce a limited number of tickets in promotional fares, to which the number of discounts may be limited. In case of changing the date of departure, return or booking an OPEN ticket for a date when there are no seats available for promotional fare, a surcharge will be charged to the ticket currently valid on the selected route (except for the SINDBAD-INTERBUS fare, see point 4.7.2 of the Regulations).

4.15        The condition of granting the discount is to present the relevant document at the time of purchasing the ticket and during the inspection of the tickets in the coach. If you do not have the documents qualifying for the discount while traveling, the coach service is required and entitled to collect a surcharge to the full price of the ticket.

4.16        If the offer shows that the Passenger is entitled to more than one discount, then the highest possible discount applies. There is no possibility to combine discounts.

4.17        In the event of theft, loss or destruction of a ticket, the Passenger may, in writing, request the Carrier to submit a free duplicate ticket.

4.18         Ticket costs are not reimbursed if:a) the ticket validity has expired, b) the ticket is damaged so that it cannot be identified,c) the Passenger does not have the original ticket.

4.19        If a VAT invoice is issued to the ticket and in case of the ticket refund, the refund will only be available after signing the amending invoice and delivering it to the Carrier.


5.         Luggage.

5.1      Each piece of Passenger’s luggage transported in a luggage compartment shall be described by a first name, surname, the address and the phone number of the Passenger. The Passenger shall be responsible for identification of luggage as stipulated in the previous sentence. Luggage shall be received by the Passenger upon the end of his travel. The luggageis registered by coach staff by sticking stamps, putting the luggage into the luggage compartment and by writing the number of pieces of luggage onto the ticket.

5.2      The Passenger is entitled to transport 3 pieces of luggage, including 1 piece of hand luggage weighing up to 5 kg and 2 pieces of primary luggage withits total weight not exceeding 30 kg.The primary luggage can be a suitcase, travel bag or backpack.

5.2.1  The luggage limit specified in point 5.2 does not apply to the ticket purchased with 25% discount for additional passenger’s seat or animal transport.

5.3      Hand luggage ought to have dimensions that enable it to place it under a seat or on a rack directly over the seat. Hand luggage cannot limit freedom of transport to other Passengers.

5.4      Totaldimensions of each of the primary and additional luggage shall not exceed 165cm (width + height + depth). The maximum weight of a single luggage passing to the luggage compartment must not exceed 25kg.

5.5      The customer himself is obligedto load, carry and unload the luggage exceeding the allowable dimensions or weight.

5.6      Primaryluggage, exceeding the above limit, may be carried with the permission of the coach crew only if there is enough space in the luggage compartment. For the first extra luggage (up to 25kg) or for exceeding the basic weight / dimension of primary luggage, the Carrier will charge a fee depending on the country of departure 10Euro / 10GBP / 10CHF / 80DKK / 80NOK / 80SEK or 40PLN. For each additional luggage, the Carrier charges a fee depending on the country of departure 30Euro / 30GBP / 30CHF / 240DKK / 240NOK / 240SEK or 120PLN. Primary and additional luggage is registered by the coach crew and the Passenger receives the confirmation of payment by sticking a label "surcharge" into the ticket. The Carrier reserves the right to refuse to carry additional luggage due to limited capacity of luggage compartments.

5.7      The Carrier shall be entitled to refuse to transport luggage if it does not comply with the requirements specified in the present Regulations.

5.8      It is not permitted to transport objects not permitted pursuant to separate regulations. The Carrier shall refuse to take hazardous luggage or luggage that smells badly. Luggagethat cannot be attributed to a particular person (none of the passengers decides that he/she is the owner) will be removed from the vehicle by the crew.

5.9      A passenger maydeclare the value of luggage, which should not exceed its actual value. The Carrier may verify the compliance of the declared value with the real value, and if the objections are noted, the Carrier puts them down on the back of the ticket.

5.10    The responsibility of the Carrier for luggage transported in luggage compartments shall be limited to the declared value of the luggage, and in case of absenceof such declaration, it is limited to the normal value of goods.

5.11    The Carrier shall not be responsible forpersonal objectsand hand luggageoutside of the luggage compartment, and beingunder direct supervision of the Passenger, unless the damage was his fault.

5.12    The Carrier shall not be responsible for any losses or damages to transported cash, jewellery, securities, electronics or objects of scientific, artistic or collective value, unless thesethings were taken for safekeeping or the damage resulted from the deliberate misconduct or gross negligence of the Carrier. In case of transporting things that have higher financial value, the Carrier recommends buying individual insurance.

5.13    Any objects left in the coach by a memory lapse or otherwise are not subject to protection and responsibility of the Carrier. These objects are kept by the Carrier for a period of 30 days.

5.14    If the passengernotices the absence or damage to his luggage upon leaving the coach, he is obliged to inform the coach staffabout this occurrence and he may receive a written confirmation of this fact in a special protocol or on the ticket. The passenger is obliged to attach such confirmation to any written complaint, which he is entitled to lodge according to point 6.

5.15    Because of the travel time and the specificity of luggage transport by coaches, it is not recommended to take in main and additional luggage: fragile and perishable objects, computers, cameras, and other electronic devices, as well as money, jewellery, gold and silver, bills (of exchange), securities, business documents, passports and other documents, liquids and medications that are to be stored at low temperatures.

5.16    For the transport ofwinter equipment (skis, snowboards) the Carrier charges
a single fee of 100 PLN. The equipment should be properly packed in a carrying case or a bag

5.17    Information on the deviations of the carried luggage is included in the timetable for the coach line.

6.         Complaints.

6.1      Any complaints resulting from the execution of transport agreement are to be sent in writing (by registered letter) to the Carrier’s address or by e-mail to reklamacje@sindbad.plwithin three months from the occurrence of circumstances being the subject of the complaint. The person authorised to lodge a complaint is the Passenger or his legal guardian, legal successor or proxy. Complaints submitted by third parties shall not be considered. Upon lodging the complaint, the circumstances, reservations, damages and claims shall be specified. The complaint ought to be signed by authorised person. The complaint shall be accompanied with the ticket or its photocopy, andin case ofa luggage complaint, a written confirmation of luggage damage or loss.If the complaint does not correspond to the conditions specified above, the Carrier summons the customer to complete formal deficiencies within 14 days from the date of receiving the summons. Failure to comply with this requirement in due time will leave the complaint without consideration. If the complaint is completed within 14 days, the date of lodging the complaint shall be the date of receiving the completion. The Carrier shall consider complaint in 30 days from the date of delivery to the Carrier’s address. In justified cases, this period may be extended to three months, provided that the Carrier gives Passenger the reasons for extending the period for considering the complaint. This notification ought to occur within 30 days from the date of receiving the complaint by the Carrier.

6.2      Conditions of lodging complaints and the detailed procedure of complaint consideration shall be regulated by executive regulations of the Act - Transport Law.


7.         Final provisions.

7.1      In matters not regulated herein, the provisions included in Point 1.1 and the Act of 23 April 1964 of the Civil Code (Journal of Laws from 1964 No. 16, item 93, with subsequent amendments.

7.2      The court responsible for settling disputes arising from the regulations of transport is solely the Polish court.

7.3      The provisions of these Regulations come into force on the day of publication.