Contact
Support for seniors and people with disabilities
Registered Office Address
SINDBAD Sp. z o.o.
ul. Działkowa 4
45-144 Opole
TAX ID: 754-296-42-70
National Court Register (KRS): 0000323389
Business ID (REGON): 160234171
Issue Submission Form
Online Sales and Sindbad Online Mobile App
Sales entity:
Sindbad IT Sp. z o.o.
ul. Ceglana 4
40-514 Katowice
Poland
VAT ID: 954-233-49-37
KRS: 0000084204
REGON: 276800548
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Contact us
Do you have a question about a ticket, route, or baggage? Contact us in the way that suits you best:
- Hotline: +48 77 443 44 44 – daily from 8:00 to 22:00 (charges according to the operator's tariff). Consultants will help you buy a ticket, reserve a seat, change a date, or file a complaint.
- Sind-Bot: our virtual assistant available 24/7 on the sindbad.pl website. It will answer the most frequent questions and guide you to the appropriate tab.
- E-mail: if you want to send an application, e.g., for the transport of a small animal, write to the address: wnioski@sindbad.pl.
Your journey with Sindbad – from reservation to coach departure
The entire process – from ticket purchase to boarding the coach – consists of a few simple steps:
- Search for a connection: Use the search engine on sindbad.pl or in the Sindbad Online mobile app. You can buy a ticket even right before departure, as long as there are free seats.
- Pay or reserve: Pay online (no commission) or reserve a ticket by phone to settle the payment later. After purchase, you will receive an electronic ticket with the exact location of the stop.
- Departure day: Come to the station and find the platform indicated on the ticket. You will recognize a Sindbad coach by the logo and light displays with the course number.
- Track the coach in the app: If you have a ticket in the app, 30 minutes before departure you can check the identification number of your bus and its current location on the map.
Terms and conditions, documents, and procedures
Below you will find links to the most important documents and procedures:
- Terms and conditions of carriage – full conditions for the transport of passengers and baggage.
- Privacy policy – rules for processing personal data.
- How to buy a ticket online – step-by-step purchase instructions.
- Change of departure date – ticket change procedure.
- Ticket cancel – refund procedure and deduction rates.
- Declaration on the carriage of a minor – required for children aged 12–18 traveling alone.
FAQ - Frequently Asked Questions
From the age of 12 - with a guardian's declaration.
A child under 12 years of age must travel accompanied by an adult. Children aged 12-18 can travel independently with a completed declaration on the carriage of a minor.
Exceptions: To the UK and Italy, the minimum age is 16. On routes to/from Ukraine, persons under 18 years of age cannot travel without a guardian.
Identity document, border documents, and guardian's declaration.
The child needs a valid identity document (ID card or passport) and border documents (e.g., visas). For ages 12–18, a declaration on the carriage of a minor signed by legal guardians is also required.
From 10% to 90% deduction - depending on the cancellation date.
The refund amount depends on the date of the cancellation notice:
Notice period: More than 14 days before departure
Deduction: 10%
Your refund: 90% of the price
Notice period: From 14 days to 48h before departure
Deduction: 25%
Your refund: 75% of the price
Notice period: From 48h to 24h before departure
Deduction: 50%
Your refund: 50% of the price
Notice period: Less than 24h before departure
Deduction: 90%
Your refund: 10% of the price
